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How cricash Handles Your Personal Data

At cricash, we take the privacy of every account holder seriously — this page sets out exactly what data we collect, why we collect it, and how you…

Data collected only as neededYour right to access and correctSecure storage, India-aware practicesClear retention timelinesDirect contact for privacy requests
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cricash How cricash Handles Your Personal Data
PRIVACY CONTACT CHANNELS

Reach Us About Your Privacy Rights

If you want to access, correct or delete the personal data we hold about you, our privacy team is available through three direct channels. We aim to acknowledge all privacy requests within 48 hours and resolve them within 30 days, in line with applicable data-protection obligations.

Team online

Email Privacy Team

Send your data access, correction or deletion request to our dedicated privacy address. Include your registered account email so we can locate your records quickly and respond within 48 hours.

Live Chat Support

Open the live chat widget from any page on cricash.vip and ask to be connected to the privacy desk. Our agents are available around the clock and can log your request immediately.

In-Account Request Form

Log into your account, go to Settings and select 'Privacy Request'. Fill in the form and submit — our system timestamps your submission and routes it directly to the data team without delay.

HOW WE PROTECT YOUR DATA

Browse Our Data Handling and Security Practices

We apply layered security controls across every part of the account lifecycle — from the moment you open an account to the point your data is deleted.

Data Minimisation

We collect only what is needed to run your account and process payments via UPI, Paytm or PhonePe. Fields that are not required for account operation or legal compliance are never requested or stored.

Cookie Controls

We use session cookies for login continuity and analytics cookies to understand page performance. You can adjust cookie preferences through the banner shown on your first visit or via browser settings at any time.

Account Security

Passwords are hashed using industry-standard algorithms before storage. We also offer two-step login verification so that even if your password is compromised, your account data stays protected.

Retention Timelines

Transaction and account records are kept for the period required by applicable Indian law, then permanently deleted. We do not retain data beyond the legal minimum — your records do not sit on our servers indefinitely.

Third-Party Sharing

We share data with payment processors such as UPI network partners and Paytm only as needed to complete your transaction. We do not sell personal data to advertisers or unrelated third parties under any circumstances.

Your Right to Request Changes

You may request access to, correction of, or deletion of your personal data at any time through the in-account form, live chat or email. We will confirm receipt within 48 hours and complete the action within 30 days.

Switch Through Common Privacy Policy Questions

Here are the questions we receive most often about how we handle your personal data. If your question is not covered below, our privacy team is reachable via the contact channels listed on this page.

We collect your name, email address, mobile number, date of birth, and the device identifiers used when you log in. Payment details such as UPI reference numbers are stored only to confirm transaction status, not in raw form.

UPI and PhonePe transactions are processed by the respective payment network. We receive a transaction reference and status only — we never store your UPI PIN, bank credentials or full PhonePe wallet details on our servers.

Yes. Submit a data access request through your account Settings under 'Privacy Request', via live chat, or by email to our privacy team. We will compile and send your data within 30 days of receiving the request.

We retain account and transaction records for the minimum period required by applicable Indian law, then permanently delete them. You can ask our team for the specific retention period that applies to your account type.

We share data only with payment processors — such as UPI network partners, Paytm and PhonePe — strictly to complete your transactions. We do not sell, rent or share your personal data with advertisers or unaffiliated companies.

Use the 'Privacy Request' form in your account Settings, reach us through live chat, or email our privacy team directly. We acknowledge all requests within 48 hours and action them within 30 days of verification.

We use session cookies to keep you logged in and analytics cookies to measure page performance. You can accept, reject or customise cookie categories via the consent banner on your first visit, or update your preferences in browser settings anytime.

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