Reference

Understand Your Rights on cricash

These terms set out the rules that govern your account on cricash — from how you open it to how withdrawals are processed and what happens if something…

Applies to all account holdersCovers deposits via UPI, Paytm, PhonePeWithdrawal and payout rules includedJurisdiction-dependent accessLast updated for India users
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cricash Understand Your Rights on cricash
REACH OUR TEAM

Contact cricash About These Terms

If any clause in these terms is unclear, or if you need to raise a dispute, our support team is available around the clock. Reach us through the channel that suits you — we aim to respond to all terms-related queries within 24 hours and escalate unresolved cases to our compliance desk within 48 hours.

Team online

Live Chat

Open the chat widget from any page on cricash and connect with a support agent directly. For terms and account queries, live chat is the fastest route — agents can pull up your account details and clarify specific clauses in real time.

Email Support

Write to our support address for detailed terms queries or formal dispute submissions. Include your registered account email and a clear description of your concern so our compliance team can process your request without delay.

Help Centre

Our Help Centre hosts clause-by-clause explanations of the most commonly queried terms, covering deposits, withdrawals, account suspension and how we handle payment disputes for UPI, Paytm and PhonePe transactions.

HOW WE OPERATE

How cricash Handles Your Account and Data

Our obligations under these terms go beyond listing rules — we are committed to transparent account management, secure data handling and a clear process for every request you raise.

Data Handling

We collect only the data needed to operate your account — name, contact details and transaction history. This data is stored on encrypted servers and is never sold to third parties. You may request a copy of your data at any time via email.

Cookie Policy

cricash uses cookies to keep your session active, remember your preferences and measure how pages perform. You can manage cookie settings in your browser at any time, though disabling certain cookies may affect how the lobby and wallet function.

Account Security

Your account is protected by password encryption and, optionally, two-factor authentication. We recommend enabling two-factor authentication immediately after opening your account. Any suspicious login is flagged automatically and may trigger a temporary hold pending your confirmation.

Data Retention

We retain your account and transaction records for the period required by applicable law in the jurisdiction under which we operate. Once that period expires, personal data is deleted or anonymised unless a live dispute requires us to hold it longer.

Requesting Changes

To update your registered email, linked UPI handle, Paytm number or PhonePe details, submit a verified request through live chat or email. Identity verification may be required before changes take effect, particularly for payment-method updates.

Dispute Resolution

Raise a formal dispute by emailing our compliance desk with your account ID, the transaction reference and a clear statement of your concern. We will acknowledge within 24 hours and issue a decision within seven working days of receiving all required information.

Common Questions About These Terms

Below are answers to the questions our account holders ask most often about how these terms apply to their accounts, their payments and their rights. If your question is not listed here, reach out via live chat or email and we will clarify the relevant clause directly.

Yes, provided that using cricash is lawful in your specific state or region under local law. It is your responsibility to verify this before opening an account. We do not restrict access by default, but these terms are binding wherever access is permitted.

We will post any changes to this page with a visible update notice. Continuing to use your account after changes are posted means you accept the new version. If you disagree, you can close your account by contacting support before the revised terms take effect.

We may suspend or close your account if a breach is confirmed. Before doing so, we will notify you by email and give you a reasonable opportunity to respond unless the breach involves fraud, in which case we may act immediately and freeze your account balance.

Send a data-access request to our support email from your registered address. We will compile and deliver your data within 30 days. The package will include your account details, transaction history and any support correspondence linked to your account.

Yes. All deposit and withdrawal methods we support — including UPI, Paytm and PhonePe — are subject to the payment clause in these terms. That clause covers processing times, failure handling and how we resolve discrepancies between your bank record and your cricash wallet.

We acknowledge formal disputes within 24 hours and aim to issue a final decision within seven working days of receiving all supporting information. Complex cases involving third-party payment providers such as UPI or Paytm may take up to 14 working days to fully resolve.

Contact us immediately via live chat so we can place a temporary hold on your account and investigate. Change your password right away and check your linked UPI or PhonePe details for unauthorised edits. We will walk you through the recovery steps in real time.

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